Refund and Delivery Issue Resolution

We take pride in the quality and integrity of our products. However, we understand that sometimes issues may arise with your order. Please review our refund policy for degradable products below:

Acceptable Reasons for Return:

• We accept refund only for valid reasons such as a leaked or broken bottle.
• Refund will only be accepted for unopened bottles with the full seal intact.

Procedure for Broken Bottles:

• If you find a broken bottle upon unpacking, please send us a photograph of the broken bottle along with the opened courier bag to INFO@MYRUSHPOPPERS.COM,
• Do not dispose of the broken item or packaging as it may be required for further inspection.

Procedure for Suspected Leaks

• If you suspect that a bottle is leaking, do not open the bottle cap.
• Send us a photograph showing the bottle in its entirety, ensuring that the photo includes the full contents of the bottle. Please refer to our claim guideline

Resolution

• After we inspect the provided evidence, we will either send you a replacement bottle or issue a refund for the amount paid for the purchase.

Policy Limitations

• This policy is applicable only if you inform us within 24 hours of receiving the package.
• The bottle cap must remain sealed to be eligible for a return.
• Requests made after 24 hours or for bottles with an open cap will not be accepted.