Refund and Delivery Issue Resolution
RETURN AND REFUND
We take pride in the quality and integrity of our products. However, we understand that sometimes issues may arise with your order. Please review our refund policy for degradable products below:
Acceptable Reasons for Return:
- We accept refund only for valid reasons such as a leaked or broken bottle.
- Refund will only be accepted for unopened bottles with the full seal intact.
Procedure for Broken Bottles:
- If you find a broken bottle upon unpacking, please send us a photograph of the broken bottle along with the opened courier bag to INFO@MYRUSHPOPPERS.COM,
- Do not dispose of the broken item or packaging as it may be required for further inspection.
Procedure for Suspected Leaks
- If you suspect that a bottle is leaking, do not open the bottle cap.
- Send us a photograph showing the bottle in its entirety, ensuring that the photo includes the full contents of the bottle.
Resolution
- After we inspect the provided evidence, we will either send you a replacement bottle or issue a refund for the amount paid for the purchase.
Policy Limitations
- This policy is applicable only if you inform us within 24 hours of receiving the package.
- The bottle cap must remain sealed to be eligible for a return.
- Requests made after 24 hours or for bottles with an open cap will not be accepted.
Delivery Issue Resolution Policy
We strive to ensure that all orders reach our customers complete and in perfect condition. However, we understand that sometimes issues can occur during transit resulting in missing or lost items. To address these concerns, we have established the following policy:
Missing Item
- Contact our customer service team via email at info@rsppshop.com
- Provide your order number and a detailed description of the missing item(s)
- Attach photographic evidence of the received parcel, if possible.
In the rare event that your parcel is lost during transit
- Please report the issue within 24 hours of the expected delivery date.
- We will initiate an investigation with our delivery partners immediately upon notification.
Parcel delayed. - Applicable for "Next day delivery" only
- Please contact us if the parcel is delayed within 48 hours. A voucher worth RM15 will be provided as compensation.
Limitations
- Claims reported after the 24-hour window may not be eligible for item reshipment.
- This policy applies to items lost, delay(Next day delivery) or missing during transit and does not cover issues related to product warranty or satisfaction.
We value your business and are committed to providing a smooth and satisfactory shopping experience. For any further assistance, please do not hesitate to reach out to us.
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