FREQUENTLY ASKED QUESTIONS

Your questions matter to us. Here, we’ve compiled answers to some of the most common queries we receive. Take a look around — the information you need might just be a click away. If you still have questions after browsing, don’t hesitate to reach out through our contact form.

Is the item currently in ready stock in Malaysia or is it ship from overseas?

All the products sold on this website are ready stock in Malaysia, We ship all the parcel from Negeri Sembilan

Is it safe to purchase from this website? Is this website a scam?

Your safety and trust are our top priorities. We ensure that all transactions are secured with the latest encryption technology, and we adhere to strict privacy policies to protect your personal information. Our website is regularly audited by independent security experts to maintain the highest standards of safety. We’re committed to providing you with a secure and reliable shopping experience

Can I make a purchase on this website if I am under 18 years old

No. Please take note that in order to make a purchase from this website, you must be of full legal capacity and at least 18 years old. More detail please refer to our TERMS & CONDITIONS

What are my shipping options, when will my order be shipped out, and what is the expected delivery date??

We use various couriers that you can select from during checkout. You will receive notification of any tracking details via email once the order has been dispatched. All packages using standard delivery are dispatched on the day of payment if payment is confirmed before 3pm Monday to Friday. Expecting delivery time: Usually take 2 to 4 days, for more detail please refer to DELIVERY INFORMATION.

Do you offer Same Day Delivery? Lalamove? What is your location? Can i self-collect?

We do not offer same day delivery, do not offer lalamove and do not provide self-collection. Item are ship from Negeri Sembilan.

What happens exactly after ordering?

Once you place an order, you will receive a payment instruction email with details of your purchase. Your items will be reserved for 6 hours to give you time to complete the payment. You are required to reply to the email with a screenshot of your transaction receipt. Please note that we will not proceed with shipping your parcel until we have received your email. A confirmation email will be sent to you after we receive your payment. Additionally, once we have arranged shipment with the courier, we will send the tracking number to your email.

How is the product packaging and what information will be on the parcel?

Our parcels are sent in plain poly mailers and wrapped in bubble wrap to minimise the risk of damage. The information on the parcel contains only your name and address.

What if i received a leaking bottle?

If you receive a bottle that is leaking, DO NOT open or unseal the bottle cap. Follow our claim guideline and send us the requested photo within 24 hours of receiving the item. This will help us replace your bottle quickly. Click for Claim Guideline. For slight leakage, we will issue a discount voucher as compensation. If leaking is significant (half or more), we will promptly resend a new bottle.

Can I place an order and have it delivered to my hotel if I am from overseas?

Yes, you can place an order and have it delivered to your hotel. Please provide a local contact number, and you may use the hotel's contact number for this purpose. We also recommend using our Next Day Delivery service for faster shipping (terms and conditions apply).

Please be aware that while we endeavor to ensure timely delivery, delays can sometimes occur due to factors such as courier overload. Additionally, ensure that the hotel can accept your package even if you have already checked out.
If there are any delays with Next Day Delivery, we will offer a RM 15 voucher as compensation. However, we cannot be held responsible if you are unable to receive the item due to the delay. Please ensure you have read and agreed to our Next Day Delivery Terms and Conditions before placing your order.

**Next Day Delivery service is available for purchases of RM100 or above and Peninsular only.

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