FREQUENTLY ASKED QUESTIONS
Your questions matter to us. Here, we’ve compiled answers to some of the most common queries we receive. Take a look around — the information you need might just be a click away. If you still have questions after browsing, don’t hesitate to reach out through our contact form.
Is the item currently in ready stock in Malaysia or is it ship from overseas?
All the products sold on this website are ready stock in Malaysia, We ship all the parcel from Negeri Sembilan
Is it safe to purchase from this website? Is this website a scam?
Your safety and trust are our top priorities. We ensure that all transactions are secured with the latest encryption technology, and we adhere to strict privacy policies to protect your personal information. Our website is regularly audited by independent security experts to maintain the highest standards of safety. We’re committed to providing you with a secure and reliable shopping experience
Can I make a purchase on this website if I am under 18 years old
No. Please take note that in order to make a purchase from this website, you must be of full legal capacity and at least 18 years old. More detail please refer to our TERMS & CONDITIONS
What are my shipping options, when will my order be shipped out, and what is the expected delivery date??
We use various couriers that you can select from during checkout. You will receive notification of any tracking details via email once the order has been dispatched. All packages using standard delivery are dispatched on the day of payment if payment is confirmed before 3pm Monday to Friday. Expecting delivery time: Usually take 2 to 4 days, for more detail please refer to DELIVERY INFORMATION.
What happens exactly after ordering?
Once you place an order, you will receive an instruction email with details of your purchase. Your items will be reserved for 6 hours to give you time to complete the payment. After your payment is received, we will send you a confirmation email, and we will immediately begin processing your order.
Once your order has been shipped, a tracking number will be sent to your email so you can follow the progress of your delivery.
For more information, please refer to our Payment Information page.
How is the product packaging and what information will be on the parcel?
Our parcels are sent in plain poly mailers and wrapped in bubble wrap to minimise the risk of damage. The information on the parcel contains only your name and address.
What if i received a leaking bottle or wrong item?
If you receive a bottle that is leaking, DO NOT open or unseal the bottle cap. Follow our claim guideline and send us the requested photo within 24 hours of receiving the item. This will help us replace your bottle quickly. Click for Claim Guideline
Can I place an order and have it delivered to my hotel if I am from overseas?
Yes, you can place an order and have it delivered to your hotel. However, please provide a local contact number, and you may use the hotel's contact number for this purpose. We also recommend using our Next Day Delivery service for faster shipping.
Please note that, while we strive to ensure timely delivery, delays can sometimes occur due to factors such as courier overload. Additionally, ensure that the hotel can accept your package even if you have already checked out.
In case of any delays with Next Day Delivery, we will offer a RM 15 voucher as compensation. However, we cannot be held responsible if you are unable to receive the item due to the delay. Please make sure you have read and agreed to our Next Day Delivery Terms and Conditions before placing your order.
Can’t find the answer you’re looking for?
We’re here to help! If you haven’t found the information you need, please fill out the form. Our team will review your inquiry and get back to you within 48 hours. Thank you for reaching out to us!a
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